Refund policy
Shams Kloset – Refund & Exchange Policy "SHAMS ALJORI READYMADE GARMENTS LLC" | www.ShamsKloset.com
Refund Policy : No Refunds ( Please confirm the products before completing purchase)
Exchange Policy :
Kloset Collection and Flash Sale Items : There is no refund or Exchange on Exclusive Kloset Collection.
Delivery Orders : Exchange is accepted upon order delivery and communication is initiated instantly with in 24 hours of receiving the order. Beyond that No products will be accepted for exchange.
Exchangeable products are subject to the following conditions:
- Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Original proof of purchase (receipt or order confirmation) must be presented.
- Items must be returned in their original packaging.
- Sale items are eligible for exchange only — no refunds on sale items.
- Customer will bear courier fees for returned items.
No Refund Policy In accordance with our store policy, we do not offer cash or card refunds on any purchases. All sales are final. Exchanges are offered as an alternative where applicable.
K Closet Collection – No Refund & No Exchange Items purchased from the K Closet collection are strictly non-refundable and non-exchangeable. These are exclusive, delicate, and limited pieces. All KCloset sales are considered final at the time of purchase.
Non-Eligible Items for Exchange
- Items from the K Closet collection
- Items that have been worn, washed, altered, or damaged after delivery
- Items without original tags or packaging
- Undergarments, swimwear, and accessories (for hygiene reasons)
- Items purchased during final sale promotions
How to Request an Exchange Contact us within 15 days of receiving your order:
- 📧 Email: info@shamskloset.com
- 📞 Phone/WhatsApp: +971 55 924 0525